- Is your site secured?
We are using common security standarts for E-Commerce. Payment process and personal information are protected with 128/256 bit SSL (Secure Socket Layer) encrypted connection between your computer and our server. We keep the right to report all attempts for fraudulent usage of any billing information. Please also refer to our PRIVACY Policy for additional details.
- Where is your shipping facility located?
Our shipping facility is located in India. That is a high quality and certified factory which produce drugs specialy for export to USA, EU or any other country except of India.
- How will my order look on receipt, is it discreet?
Your package will look like usual mail. No marks or signs of content located inside the envelope. Our drugs packed into blister of 10 pills, each blister has pharmaceutical information like a usual drug has. Every order containing more than 270 pills we split it in two separate packages . The second package is dispatched during next 2-3 days after the first one (to avoid any problems in customs).
- Do you ship world wide?
Yes, we do ship to almost any country.
- How do you deliver orders?
We do not deliver orders ourselves, we work with 2 post services: Airmail and EMS (for USA - USPS). For the detailed information, please, refer to our shipping policy.
- What shipping methods are available?
You can choose from "Usual Air Mail" or "Courier Service with Tracking" (EMS / USPS). For the detailed information please refer to our shipping policy.
- How long does it take to get the order to my country?
It depends on the type of delivery you have chosen and the customs of your country.Airmail - usually 2-3 weeks plus the period in the customs. EMS (for USA - USPS) - usually 1-2 weeks plus the period in the customs. It is in average, please, note that it can be faster or longer, there is out of our control and responsibility.
- Why should I pay for the EMS delivery?
We do not deliver orders ourselves, we have to pay the same price for the delivery to the EMS post service.
- If I place the order on Friday when it will be given to the post service?
Only in the beginning of the next week because our suppliers (manufacturers) and post office do not work on weekends.
- Will I have a tracking number ?
That depends on the shipping method chosen. Please refer to our shipping policy for more information about shipping methods available.
- I am trying to track my order with the tracking number given but see no results.
Please let it about 3-4 days before order enters your country. Usually internationally shipped parcels are available for tracking only inside of the destination country.
- I am trying to track my order with URL you provided, but it is USA based only.
Since most of our customers are from USA we provide the only USPS.com URL by default. To find out the delivery agent and tracking website inside of your country, please follow the EMS Corporate website. Every country has its own EMS representative.
- My order is already for 7 days in the customs, is it blocked? What should I do?
No, it is not blocked. Any customs of any countries need a period of time to investigate a correspondence, sometimes it can take much time, so all you should do is to wait. We can not hurry customs, that is out of our business, sorry.
- What should I do if my order is damaged or missing?
Please refer to our shipping policy and refund policy. Please contact us with any of your problem.
- My card was charged, but I have not received a confirmation e-mail from you, why?
The confirmation messages are sent automatically after we have received your payment. So to ensure delivery of our messages to your e-mail inbox, please, review the settings of your spam filters. If you do not receive anything from us in 24 hours, please, check your trash, bulk and spam folders (please, note if your e-mail domain COX.NET, the most of our messages to you will rejected by it).
- I have called you and there is no result, what should I do?
Please, do not panic, just contact us through the contact page or live help. We will give you a reply within 24 hours.